top99bet Platform Privacy Notice
This page describes what data we collect when you use top99bet and how we keep that information protected. We collect personal information only to operate your account, process payments, verify your identity, and comply with legal obligations. Our top99bet platform does not sell or share your data with marketers or data brokers.
We operate in multiple regions across Indonesia—Jakarta, Surabaya, Bandung, Medan, Semarang—and our service is available only where local law permits. Our data handling practices reflect this jurisdiction-restricted model. When you register a top99bet account, you consent to the collection and use of your information as described here.
We encourage you to read this notice in full. If you have questions about how we handle your data, contact our support team using the methods listed at the end of this page.
What Data We Collect on top99bet
When you register a top99bet account, we collect the following information:
- Identity information: Your full name, date of birth, and government-issued ID number (KTP, passport, or equivalent). We require this for account verification and to comply with anti-money-laundering regulations.
- Contact information: Your email address and phone number. We use these to send account notifications, verify identity changes, and provide customer support.
- Payment information: Details of your linked payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account number). We store this securely to process deposits and withdrawals.
- Verification documents: A government-issued ID image and a selfie with your ID visible. We store these encrypted and access them only during verification or compliance reviews.
- Activity data: Records of your wagers, deposits, withdrawals, bonus claims, tier progression, and weekly cashback earnings. This data appears in your transaction history and is retained for at least 12 months.
- Device and browser information: Your IP address, browser type, and device identifiers. We use this to detect fraud, prevent account takeover, and understand how our platform performs across different devices.
We collect this data only to operate top99bet, not to build marketing profiles. We do not collect data on your browsing outside our platform, your political views, your health, or any other sensitive personal information.
How We Use Your Data
Our top99bet platform uses your data for these specific purposes:
- Account management: Creating and maintaining your account, processing login requests, and managing password resets.
- Payment processing: Validating your payment method, processing deposits and withdrawals, and reconciling transactions.
- Identity verification: Verifying your identity at account opening, when you change your payment method, and on request during compliance reviews.
- Fraud prevention: Monitoring for suspicious activity, detecting unauthorized account access, and blocking fraudulent transactions.
- Legal compliance: Fulfilling anti-money-laundering requirements, responding to lawful government requests, and maintaining audit records.
- Customer support: Resolving your inquiries, investigating complaints, and providing technical assistance.
- Promotion eligibility: Determining which offers you qualify for and calculating your weekly cashback and tier progression.
We do not use your data for marketing beyond your account notifications. We do not send you promotional emails unless you opt in, and we provide an unsubscribe option in every marketing message.
Third-Party Processors and Data Sharing
Our top99bet platform relies on third-party service providers to operate. We share your data with these processors only to the extent necessary:
- Payment processors: We share your payment method details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process deposits and withdrawals. These partners maintain their own privacy practices.
- Identity verification partners: We use third-party ID verification services to confirm your government-issued ID and selfie. These partners process your verification documents and delete them after verification completes.
- Hosting providers: Our servers are hosted by international cloud providers. Your data may be stored and processed outside Indonesia, though we maintain encryption in transit and at rest.
- Compliance and legal services: We may share data with legal counsel, auditors, and compliance advisors to fulfill regulatory obligations.
We do not sell or license your data to marketing firms, data brokers, or any other commercial entities. Our service providers sign agreements requiring them to protect your data and use it only for the purpose we specify.
Your Rights and Data Access
You have the right to access, correct, and delete your personal data on top99bet, subject to legal obligations and account status. To exercise these rights, contact our support team with your account ID.
We will provide your data in a structured, machine-readable format within 10 business days of your request. You may also request that we delete your data, though we must retain certain information to comply with anti-money-laundering regulations and tax law. If your account is active and holds funds, we cannot delete your data until your account is closed and your balance withdrawn.
If we process your data based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before your withdrawal.
Your data rights
- You have the right to access all personal data we hold about you
- You may request correction of inaccurate or incomplete data
- You may request deletion of data, subject to legal and account-status requirements
- You may withdraw consent for marketing communications at any time
- You have the right to lodge a complaint with your local data protection authority
Cookies and Tracking Technology
Our top99bet platform uses cookies to maintain your login session, store your language preference, and remember your deposit method. Cookies are small text files stored on your device. We use only essential cookies required to operate the platform.
We do not use tracking cookies or third-party analytics that would build a profile of your browsing. Your activity on top99bet is logged for account management and fraud prevention, but we do not track your activity outside our platform or sell this data to analytics firms.
You may disable cookies in your browser settings, but this will prevent you from logging in to top99bet. We do not offer a cookie-less login option.
Data Retention and Deletion
We retain your data for as long as your account is active or until you request deletion. Once you close your top99bet account, we retain transaction records and identity verification documents for 12 months to comply with anti-money-laundering and tax regulations. After 12 months, we delete or anonymize this data.
If you request account closure, we will delete your contact information (email, phone) immediately, but we retain transaction history for the required retention period. We do not retain passwords; your password is encrypted and cannot be recovered.
If your account is flagged for suspected fraud or money laundering, we retain all data indefinitely pending investigation and potential law enforcement cooperation.
Data Security and Encryption
We protect your data using industry-standard encryption (TLS 1.3 or higher) in transit and at rest. Your password is hashed and cannot be decrypted by our staff. Verification documents are stored in encrypted containers accessible only during verification processes.
Our top99bet platform undergoes regular security audits. We maintain a data breach response plan and will notify affected users within 48 hours if unauthorized access to personal data occurs.
Our servers are hosted by international cloud providers. We do not guarantee that your data will remain within Indonesia; your data may be processed and stored outside your jurisdiction. By using top99bet, you consent to this international data transfer.
Changes to This Privacy Notice
We may update this privacy notice at any time to reflect changes in our practices or legal requirements. We will notify you of material changes via email at least 10 days before the change takes effect. Continued use of top99bet after the change date constitutes your acceptance of the updated notice.
Contact Us About Your Data
To exercise your data rights, request copies of your information, or report a privacy concern, contact our support team:
- In-app chat: Available during business hours; response time typically subject to verification
- Email: Send your request with your account ID; response time typically 4–8 hours
- Phone: Available during business hours in English
We operate across Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy and data protection practices apply uniformly across all regions where our service is available under local law.
If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data protection authority. We encourage you to contact us first so we can attempt to resolve your concern.